IVONA Telecom, speaking with a natural human voice, is widely used in IVR and telecommunication systems of many renowned companies. The software is used by enterprises from the banking and energy sectors, the largest Polish telecommunication operators and collection companies. In all these businesses IVONA enhances the quality of telecommunication services, customer experience and greatly reduces their operating costs.
The Call Center International Fair in Warsaw will see the presentation of
IVONA Telecom’s version supporting the communication protocol MRCP (Media Resource Control Protocol). It enables provision of voice services in the client/server architecture. This standard is currently applied in the largest Call/Contact Center systems where scalability and efficiency of the solution are of particular importance. By implementing MRCP in the
IVONA Telecom TTS, IVO Software joined the elite group of companies supplying products for the most challenging applications.
“We would like to invite everybody who is interested in Contact Center solutions to IVONA’s presentation. You will see for yourselves how big the benefits and savings can be when you use IVONA in telecommunication systems” - says Lukasz Osowski, President of Ivo Software Sp. z o.o.
